Refund policy

Return and Refund Policy for AniRepel Pioneer Batch #1

1. Pioneer reservation

The reservation payment secures priority access to AniRepel Pioneer Batch #1. It is not a purchase of an AniRepel device. You may cancel your reservation at any time before separately confirming the final device purchase. To request cancellation, email support@anirepel.com with your reservation order number.

We will refund the full amount you actually paid for your reservation to the original payment method. You will also receive a full refund if you do not accept the later purchase offer or if we cannot ship to your destination. No goods need to be returned to cancel a reservation.

2. Returns after the final device purchase

This section applies only to an AniRepel device that you separately purchase later.

For deliveries to the EU or the United Kingdom, you generally have the right to cancel an online purchase without giving a reason within 14 days after receiving the goods. Notify us within that period at support@anirepel.com. You then have a further 14 days after notifying us to send the goods back. The return address is AniRepel, Chätzlerweg 2D, 8311 Brütten, Switzerland. We will provide further return instructions. Please notify us of your cancellation before sending goods back.

You may inspect the goods as you would in a shop. Opening the package or no longer having completely intact original packaging does not automatically remove a statutory cancellation right. A deduction for diminished value may be possible under applicable law if the goods were handled beyond what was necessary to inspect them.

If you validly cancel, we will refund the purchase price and the cost of the least expensive standard delivery option we offered, using the original payment method. You are responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires otherwise. We will make the refund within the applicable legal time limits; we may withhold it until we receive the goods or evidence that they have been sent back.

For deliveries to the United States, we offer a voluntary 14-day return period after you receive the goods. To request a return, contact us at support@anirepel.com within this period. You are responsible for the direct cost of returning the goods. No restocking fee applies. We accept returns of new and slightly used goods, provided they have not been handled beyond what is reasonably necessary to inspect them.

For deliveries to Switzerland, we do not offer a general voluntary return right after the final device purchase solely because you have changed your mind. For deliveries to other countries, applicable statutory rights apply. Your right to a full refund of the Pioneer reservation before the final device purchase remains unaffected.

3. Damaged, faulty or incorrect goods

Please inspect your delivery and contact us at support@anirepel.com if an item is damaged or faulty or if you received the wrong item. Include your order number and a description of the issue. We will review the case and advise you of the next steps. Your statutory consumer and warranty rights remain unaffected. A Pioneer discount or other promotional price does not remove these rights.

4. Questions and refunds

Refunds are generally made to the original payment method. After a refund is initiated, it may take up to 10 business days for the funds to reach you, depending on your bank or payment provider. For questions, contact support@anirepel.com.